purchase of these fully
restored systems has always been strongly recommended and this
recommendation continues, with all system configurations still
available through the present.
After 16+ years in business,
Synhouse is now the only company in the United
States providing parts, upgrades, service, repair, and support for
Synclaviers and Fairlights.
These services draw upon the largest
constantly-expanding NED knowledge base in the world, and a vast amount
of experience in restoring the Fairlight IIx w/SMPTE/MIDI (which is the Fairlight). All projects are
handled on a
discretionary basis, as company time permits.
other less skilled work: $25/hour
There will be a higher rate for system diagnostics,
but this rate has yet to be determined and does not apply at this time.
Heavily discounted rates available for
long-term and travel projects. Rates shown above are intended for
or small groups of repairs.
All rates apply 24 hours per day, every day, and there is no surcharge for late night/weekend work.
Total project time is rounded off to the next highest hour, but done so only at the end of the project (e.g., 4:20 is billed as five hours, and 4:20 the first day and 4:20 the second day totals 8:40 and is billed as nine hours, not ten).
Synhouse does not provide referrals to other companies.
Synhouse does not sell proprietary information about systems, or provide technical training.
Many Synclavier problems, even serious hardware failures, can be located and corrected remotely over the telephone or via e-mail, Skype/webcam, with the study of e-mailed photos, or other means. Synhouse has provided this service to Synclavier customers for years, it is now offered to customers with non-Synhouse systems at the current e-mail and phone support rate. In many cases, this eliminates the need to ship the system to Los Angeles or pay for a housecall.
that the system that results from such a repair or resurrection is a
repaired or revived system, not
a fully restored Synclavier system.
Due to the
age and state of the original hardware in these systems, the
restoration of smaller Synclaviers takes 100 hours on average, while
some of the larger systems take 150-200 hours to complete, and
all have hundreds of non-billed hours of burn-in time that follows the
build process to ensure long term reliability. Any faulty or
intermittent parts are replaced immediately and the burn-in testing
process is repeated to ferret out any questionable parts.
restored Synclavier systems from Synhouse are built from scratch,
starting from an empty
cleaned enclosure of the size and style chosen by the customer, and
populated with the best of the best parts picked from the Synhouse
Synclavier system inventory, which is the largest in the world.
repair labor rates do not
include free parts picked from the Synhouse inventory (as the fully
restored Synclavier systems from Synhouse do), so the process of doing
a full, Synhouse-quality restoration on a customer-supplied system
would take far, far longer than the 100-200+ hours spent building
Synhouse systems, which are built only from the best of the best parts.
The Synhouse systems are built only from tested good parts, not bad
parts, so no time is wasted trying to find and fix problems in a dead
box, and the average times stated here only include build time, not any
time spent on stock work or dismantling old systems, which is done on
non-billed company time.
always, if you want to buy a Synclavier system in the exact
specification you want and you really want the best, buy it here,
because it would cost far more money to bring a system bought elsewhere
up to the Synhouse standard and it would still lack the guarantee that comes
with a Synhouse system. If you do require repair and support services
on an existing or newly purchased system, this is now available from
Synhouse for the first time ever.
Studio cartage and setup/tutorial can be provided in Southern California or elsewhere at the rates shown above.
Synhouse has several different types of
stairclimbing robots and can move Synclaviers anywhere, even upstairs
or in and out of basements. Every effort is taken to ensure the proper
handling of these
very heavy and delicate systems.
Synhouse accepts Visa, MasterCard, Amex and bank wires.
Please write if you have any
requirements or questions.